Silver Gold Bull has been in business for a decade, and has grown from humble beginnings to become Canada's largest precious metals dealer. We are on a continual journey of growth and development and are looking for an entrepreneurial individual to join our team.
We have a service-first based approach and value the longevity of our clients. Our core values focus on client relationships, employee development and empowering our employees to make the right decision to support our customer's goals.
Inside Sales Representative
As a customer service professional you will be at the centre of our business and our face to the outside world. Your goal in this position would be to service each client to the highest of our standards, with a focus on quality and efficiency. Your extensive knowledge of our products and services will help you manage each portion of every transaction, which builds client trust in both yourself and the company.
Responsibilities and Duties
- Respond to inbound inquiries and convert to new customers
- Build relationships and identify repeat business opportunities
- Provide courteous and professional service via telephone and email to current and potential customers
- Recognize opportunities to promote and sell our products
- Create and modify orders, assist customers with ordering process
- Resolve customer issues by providing solutions which are mutually beneficial
- Assist customers with inquiries relating to: payment, shipping, orders, accounts, policies and products
- Collaborate with other staff and departments to ensure a truly great customer experience
- Various other duties as required
Qualifications and Skills
- Friendly, outgoing team player who can talk to anyone about anything
- Self motivated, competitive
- Proficiency in Microsoft Office - Excel and Word
- Comfortable learning and using new software packages
- Excellent time management skills, able to balance many different tasks