Terms and Conditions
Terms and Conditions
We are interested in buying precious metal bullion from you, and selling precious metal bullion to you. When you are ready to sell or liquidate a portion of your portfolio, sell to us. When you are ready to purchase precious metals to add to your portfolio, buy from us. Learn more here.
PLEASE READ CAREFULLY: These Terms and Conditions govern the purchase of bullion by Silver Gold Bull, Inc. (“Silver Gold Bull”, “We”, “Us”, or “Our”) from the Seller (“Seller”, “You”, or “Your”, whether an individual, corporation, limited liability company, partnership or other entity), and the sale of bullion by Silver Gold Bull to the Purchaser (“Purchaser”, “You”, or “Your”, as the context requires). By offering to sell or selling bullion to Silver Gold Bull, or offering to purchase or purchasing bullion from Silver Gold Bull, including via our website or telephone number noted on our website, you represent and warrant that you have the right and legal capacity to enter into these Terms and Conditions, have read, understood and agree to these Terms and Conditions, and that these Terms and Conditions constitute an agreement made by and between Silver Gold Bull and you, personally, and/or if applicable, on behalf of the entity for whom you are selling or purchasing bullion, as the case may be. If you do not agree with these Terms and Conditions you are expressly prohibited from selling bullion to Silver Gold Bull, or purchasing bullion from Silver Gold Bull, and must discontinue your use of our website immediately.
Bullion Market Price and Availability Change Constantly / Silver Gold Bull Sets Bullion Prices
The bullion items we offer to buy, and the bullion products we offer for sale, are commodities traded on various markets, and the market price of such types of bullion therefore change constantly in accordance with market forces and supply and demand. Although we indicate sell and sales prices on our website, market movements may occur more rapidly than updates allow. You acknowledge and agree that Silver Gold Bull alone shall set the bullion purchase price for all bullion that we offer to purchase, and the sale and buyback prices for all bullion offered for sale by us. Because precious metals prices change constantly, all offers to sell or liquidate bullion must by placed by telephone, or if you hold an Enhanced Account (as defined in these Terms and Conditions) with Silver Gold Bull, via our website in accordance with the “Enhanced Customer Account” terms described in these Terms and Conditions, so that prices can be locked in at the prevailing market.
Bullion Trading Activity
From time to time, trading activity in the bullion market may be very high, which may interfere with your ability to contact us by telephone to conduct bullion trading. Regardless of trading activity volume, we shall continue to conduct bullion trading only by telephone, or through our website if you hold an Enhanced Account with Silver Gold Bull. Silver Gold Bull does not accept or conduct any bullion transactions through any other means other than by telephone or through our website, as may be applicable.
Placement of Transaction Creates a Binding Agreement
Silver Gold Bull is a leading bullion dealer in the bullion market, with the critical need to maintain our reputation and competitive position in order to ensure that we maintain a high volume of trading opportunities. For this reason, you acknowledge and agree that we are entitled to rely on the verbal promise from you, or your offer, to sell and complete the delivery of your bullion to us, or to purchase bullion from us and pay for your order, as the case may be. In furtherance of this, you agree that your offer to sell bullion to us or purchase bullion from us, and/or placement of a bullion sale or purchase transaction with us, creates a binding, legally enforceable agreement in which you agree to sell your bullion to us or purchase bullion from us, as the case may be. You shall not thereafter cancel any bullion transaction before, in the case of the sale of bullion to us, making delivery, or in the case of the purchase of bullion from us, making payment, in full. In the case that you have purchased bullion from us, once you have paid for the purchased bullion in full, we may buyback the bullion product(s) upon request, in accordance with the “Buyback Terms” contained herein.
Email Confirmation and Purchase Order / Seller to Allow Emails from Silver Gold Bull
After we have confirmed your transaction, we will email you a copy of your purchase order specifying the details of your sale and our purchase, or your purchase and our sale, as may be applicable. Failure by you to receive this email does NOT invalidate or otherwise cancel your transaction with us; you are still obligated to ship your precious metals to us, or pay for precious metals purchased from us, in full and on time.
You shall take all steps necessary, including updating address books and adjusting spam or junk-mail filters, to ensure that you can timely receive all emails from us, complete with any attachments, in furtherance of your transaction(s) with us and these Terms and Conditions.
Shipment of Bullion
In the event that you sell bullion to us: You shall promptly ship all bullion you have agreed to sell to us within two business days of entry into the relevant transaction (or, five business days for in-person transactions). Packages must be received by Silver Gold Bull no later than ten business days following the relevant transaction date. You are responsible for all costs associated with shipping your metals to us, which costs may be deducted from the proceeds of your sale if you use our shipping label. We are not responsible for any lost, misrouted, or damaged packages.
In the event that you purchase bullion from us: Within five business days from when we receive payment in full for your bullion order (unless the clearing time applicable to your method of payment exceeds five business days, or your order is subject to exceptions), we will pack your bullion, subject to bullion product availability. It is critical that the address provided for your shipment is accurate and that you are available to receive the shipment when it is on route to you. From time to time, the shipment time of your order may be delayed for reason(s) including but not limited to reductions in our inventory as a result of increased demand for certain bullion products and/or the reduced supply available to us of same. We will endeavour to update our website with any delays applicable to particular bullion products as may arise from time to time, and include this information in your order confirmation email/purchase order.
If we are unable to comply with the shipment time noted above, we will endeavour to notify you of same as soon as reasonably possible. Upon receipt of such notice, you may elect to: (a) accept the new shipment time provided by us, which new time shall not exceed an additional thirty days; or (b) request that we buyback your order pursuant to the ‘Buyback Terms’. If we are unable to ship your order within the new shipment time estimated, then after this new shipment time has passed, we will buyback your bullion order pursuant to the ‘Buyback Terms’, and remit payment to you for the value of: (a) the voluntary liquidation; or (b) your payment for your order, including any shipping fees paid by you, whichever is greater.
If your order is shipped or arrives late, at our sole discretion, we may issue you a coupon for the cost of shipping. Any coupon so issued shall be in a form and subject to such terms and conditions as determined by us in our sole discretion.
We reserve the right to substitute a different shipping method other than that which you selected on your order. Where the actual shipping method costs less than the method of shipping you had selected on you order, we will issue you a coupon for use with us, subject to such terms and conditions as determined by us in our sole discretion. We will insure the full value of your shipment to the address provided when your order was placed, or to an address accepted by PayPal, as may be applicable.
Should you choose to re-direct your order to be shipped to any other location or be accepted by any other person (drop at neighbour, front desk, mailroom, building manager, etc.), and/or to waive the requirement for a signature, you agree to incur all risk and liability associated with such order. Additionally, should your shipment be disrupted or delayed in any way for more than 48 hours from the anticipated delivery date, notify us immediately. We assume the responsibility to pursue any claim with the insurance company provided; you agree to take all reasonable actions to assist in the shipment's recovery through the internal, insurance company, police, and courier investigations. Assistance could include but is not limited to filling out reports (including potential police reports) and providing all required information that could aid in the recovery of your shipment. Failure to cooperate in recovery efforts will void any insurance coverage.
Shipments deemed lost or damaged will have an insurance claim filed for them. Upon filing a claim, we reserve the right to re-ship your items purchased or refund your money at our discretion.
Purchase Order Cancellation Policy
When you confirm the sale of bullion to us, or the purchase of bullion from us, you enter into a binding contractual agreement with us to ship all of the agreed precious metals to us, or purchase all of the agreed precious metals from us, as may be applicable, and CANNOT CANCEL THE TRANSACTION. Should you wish to liquidate your trade, or in the event that you sell bullion, if you do not ship the metals within two business days (as noted in ‘Shipment of Bullion’, above), we will cancel and liquidate your transaction based on the prevailing market purchase price at the time of liquidation. You will be liable for, and charged for, any difference in the event of a market price increase. (See 'Involuntary Liquidation of Your Order' for more details.)
We strive for 100% customer satisfaction, which is why we provide you the opportunity to return any product purchased from us for store credit, refund, or exchange, less any market loss that may have occurred due to price changes.
If you are not happy with your order, contact our support team (firstname.lastname@example.org) within two (2) business days of delivery. We will provide you with a return shipping quote and advise you of any applicable market loss due to price changes that will be subtracted from your proceeds. After your authorization, we will issue your return label, and once the product is returned to us, we will proceed with issuing store credit, refund, or exchange as agreed.
All items must be in original packaging and original condition. We reserve the right to refuse any returned product that does not reasonably meet these conditions. Any payment charges on the original order are not refundable. You are responsible for payment of return shipping & insurance costs, as well as any market loss. You accept liability for loss or damages on your returned items if you choose to ship your package through an alternate method and/or uninsured. Unapproved returns may be refused and returned to the sender. Refunds to a credit card or through PayPal will be charged a 4% restocking fee. We reserve the right to issue a refund if a suitable exchange is not available.
In the event that you sell bullion to us: Payment shall be in U.S. or Canadian dollars, as may be applicable and specified in the relevant purchase order. Payment will be issued to you by mail within two business days of our receipt of the bullion you have agreed to sell to us, received through the mail or a third-party carrier. If you deliver your bullion in-person, you must deliver it to us within five business days of the transaction, and payment will be made to you upon delivery. Standard payment is made by cheque, mailed to the address you provided to us at the time of entry into a transaction with us. For an additional $35 fee, you can request our cheque be sent to you via overnight courier. A physical address is required for delivery.
In the event that you purchase bullion from us: You shall submit payment in full for the bullion within three business days, and we shall receive full payment within eight business days, of placing the relevant order by using one or more of our accepted methods of payment. Such payment must include the full amount owing to us, including but not limited to, payment for the bullion product(s), shipping and handling charges, and any transaction and/or other fees, as may be applicable. Should any delays or payment issues be encountered, you are required to contact Silver Gold Bull customer support immediately to inform them of said issues in order to guarantee pricing. Failure to notify us of payment delays could result in liquidation of your order as contemplated in ‘Involuntary Liquidation of Your Order’. All payments must be made either in US Dollars, Canadian Dollars, British Pounds, Australian Dollars or Euros, as indicated on the relevant purchase order. Upon our receipt of your payment, in full, we will hold your payment and your bullion product(s) ordered for the clearing time applicable to the method of payment(s) used by you. Once your payment has been verified and upon expiration of the relevant clearing time, the bullion product(s) will be released for shipment to you. Should any payment be found to be NSF, or should we learn of a returned payment, initiated by you, we will automatically add a $25 charge to your account/amount due and payable as an administration and processing fee and you will be liable for payment of same.
We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected fraud. To that end, we may, in our discretion, require further authorization from you such as a telephone confirmation of transactions, and other information. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any transaction or shipment if fraud is suspected. We capture certain information during the transaction process, including, without limitation, information that will be used to locate and identify individuals committing fraud. If any transaction is suspected to be fraudulent, we reserve the right, but undertake no obligation, to: (a) submit all records, with or without a subpoena, to all law enforcement agencies and to any relevant credit card company for fraud investigation, and/or (b) cooperate with relevant authorities to prosecute offenders to the fullest extent of the law.
Right to Inspect and Reject
In the event that you sell bullion to us, we inspect each package shipped by you as it arrives, and reserve the right to reject, or to modify or liquidate the relevant transaction with respect to, any late or defective package, any package that you may send that contains items not as represented by you or that are damaged or worn in excess of industry standards, or any package that does not otherwise comply with these Terms and Conditions. Packages shipped by you must be postmarked within two business days, and arrive to us no later than ten business days, following the date of the transaction you may enter into with us.
All damaged packages shipped by you will be refused for delivery and returned to you. If your package is returned to you, you will need to immediately contact us to arrange a reshipment of the bullion, or liquidation of the transaction. Failure to contact us to make arrangements will result in your transaction being involuntarily liquidated on the eleventh business day following the date of the relevant transaction.
We will contact you immediately if any discrepancy is discovered upon inspection of any package shipped by you, and every effort will be made to resolve the matter in a timely fashion. We reserve the right to have any non-standard precious metals products shipped by you assayed for pureness. You are responsible for the associated fees for such testing. Fees associated with any transaction may be deducted from the total agreed-upon payment due to you under the applicable purchase order.
Packaging of Bullion for Shipment by You
In the event that you sell bullion to us, except for in-store deliveries to us, you shall package all metal being shipped to us consistent with our Packaging Guidelines (which are a component of the shipping instructions and shipping label information provided to you to aid in shipment of bullion to us). Additionally, you shall fully insure your package for delivery, and provide us a detailed packaging slip which shall include, at a minimum, an itemized description of the contents of the package, your name, full mailing address, and your telephone number.
In the event that you sell bullion to us, note that shipments made to Canada require the preparation of proper forms to enable the package to clear customs with the Canada Border Services Agency. As the shipper, you are responsible to properly complete all necessary forms provided by us to aid in shipment, and provide any additional documentation that may be requested.
In the event that you purchase bullion from us, you acknowledge that the customs office of the destination country may require information or documents from international customers, and may apply customs fees, import duties, taxes as well as other charges in accordance with that country's applicable tax law. Some countries may require a customs broker for import, which would be the importer's (your) responsibility to hire. You further acknowledge that any such surcharges will be your own responsibility and not ours. You are encouraged to contact your local tax authority for more information regarding any and all surcharges that you may be forced to incur upon taking delivery of bullion.
In the event that you purchase bullion from us, at any time after you have fully paid for your bullion product order, or even before we have shipped it to you, you can choose to sell your bullion order back to us at the market rate for such buybacks applicable at that time. Please contact us to discuss the buyback of your paid bullion order. The Terms and Conditions are applicable to our purchase of your bullion products, and these may be amended from time to time at our discretion. Find more information for the Canadian service here and the United States service here.
Involuntary Liquidation of Your Order
In the event that you sell bullion to us: As contemplated earlier in these Terms and Conditions, if you fail to deliver the bullion you have agreed to sell to us in full and on time, we shall involuntarily cancel and liquidate your bullion sale as of the 11th business day after your transaction date. A completed purchase has occurred upon receipt of bullion by us (with respect to bullion purchase by us), or upon receipt of funds from you in our bank account (with respect to bullion sale by us).
In such event, we will charge your credit card for the value of the sale, such amount to depend on any market losses assessed between the transaction date and the time of non-payment or liquidation. Market loss or gain is calculated as the difference between the original purchase price, and the bullion London Fix closing price on the 11th business day after your transaction date.
If the bullion market has gone up since you placed your order, you will be charged the following:
A $50.00 cancellation fee; plus the market difference on your order computed at the closing price for your bullion on the London Metals Market Fixing for the 11th business day after you placed your order.
If the bullion market has gone down since you placed your order, you will be charged the following:
A $50.00 cancellation fee; and you will not benefit from any difference in the market price.
In the event that you purchase bullion from us: Should you fail to pay for your bullion order as required pursuant to these Terms and Conditions, we reserve the right to liquidate your order for market value at the time of such liquidation, in our sole discretion. We are under no obligation to take any steps or to refrain from taking any steps, in order to or in an attempt to maximize market value for your order and we take no responsibility for same. You remain responsible for the full value of your order as agreed to at the time such order was placed by you and confirmed via purchase order. This responsibility includes, but is not limited to, your responsibility to pay us the difference in value in the event that the market value of your unpaid order is less than what you agreed to pay at the time of placing your order. The credit card information provided by you will be used by us to charge you for any amounts owing to us pursuant to the terms applicable to ‘Involuntary Liquidation of Your Order’. If the market value of your unpaid order is greater than you had promised to pay for such order, any such gains remain the property of Silver Gold Bull.
Where you have placed more than one order with us, and have paid for one or more of the order(s) but have failed to pay for one or more of such other order(s) in accordance with these Terms and Conditions, any shipment of any paid order(s) may be held at our discretion until payment in full for all orders placed by you is received in accordance with these Terms and Conditions. At our sole discretion, we may elect to apply the money received by us for your paid order(s) and/or the bullion product(s) comprising your paid order(s) against any payment(s) due and owing to us on account of your unpaid order(s). If, after exercise of any such election(s) by us, you still owe us any amount, we may, under our sole discretion, involuntarily liquidate any remaining bullion product(s) in the quantity required by us, acting reasonably, in order to ensure that we are paid in full for all your orders and the applicable market loss.
The determination of any loss or gain of value on all or part of your order for the purposes of this section is calculated as the difference between the price you agreed to pay for such bullion product(s) at the time your order was agreed to by us, and the market value of same obtained by us as at the time of liquidation.
Should you wish to reinstate your order(s) once involuntary liquidation has occurred, contact Silver Gold Bull customer support. Your order(s) will be reinstated at original pricing, or current pricing, whichever is higher at the time of reinstatement. Reinstatement of your order(s) will waive applicable outstanding market loss. However, you will be required to provide valid credit card details for this service if not already provided.
Reservations of Right
In addition to any other rights Silver Gold Bull may have pursuant to these Terms of Purchase, we expressly reserve the following rights:
Right to Refuse Service to Anyone
We reserve the right to refuse service to anyone, for any reason, in our sole discretion.
Right to Correct Erroneous Orders
We reserve the right to correct any sale or purchase for obvious errors or computer-related problems, whether due to our fault or otherwise. We will make a good faith effort to notify you of any correction of your order without delay.
Right to Cancel Any Pending Transaction
We reserve the right to cancel any pending transaction at any time for any reason. If we exercise this right, we shall cancel our purchase of your bullion, or your purchase of bullion from us, notify you of the cancellation, and (a) in the event that you have sold bullion to us, return any bullion or the current cash equivalent you may have delivered, less any costs and fees associated with cancelling your order. In furtherance of this, you agree to immediately return and refund any monies we may have paid; or (b) in the event that you have purchased bullion from us, refund to you all monies you may have paid us for such order, less any costs or fees associated with cancelling your order, as may be applicable.
Right to Require Payment by Wire Transfer
In the event that you purchase bullion from us, we reserve the right to require payment via bank wire transfer.
Right to Withhold Shipment for Unpaid Multiple Orders / Right of Offset
In the event you place multiple purchase or sell orders with us and do not fulfill said orders according to these Terms and Conditions, we reserve the right to withhold shipment or payment of any orders that have been paid or delivered by you, until the unfulfilled orders have been resolved to our satisfaction, including the Right of Offset.
The 'Right of Offset', as used in these Terms and Conditions, shall mean our right to apply any proceeds of any paid order and/or product against any of your other unfulfilled order’s proceeds and product. If you shall thereafter have a net balance owed to us, we may thereafter involuntarily liquidate the remaining net balance owed as provided herein. If you shall have a net balance remaining for shipment or payment, then we shall ship the remaining portion of the order or send payment as provided herein.
Right to Withhold Payment for Outstanding Documents and Identification
We reserve the right to withhold payment of funds due to you, or to involuntarily liquidate, cancel or rescind any transaction, should any documents requested, including without limitation identification, be outstanding at the time of the relevant transaction or when requested by us.
Right to Accept or Reject Any Late or Defective Payment
In the event that you purchase bullion from us, we reserve the right to: (a) accept any late or otherwise deficient payment(s), including but not limited to liquidation payment(s); and/or (b) reject any late or otherwise deficient payment(s), including but not limited to liquidation payment(s), at any time in our sole and absolute discretion.
Right to Hold Payment
In the event that you purchase bullion from us, we reserve the right to hold any payment received by us from you until it is verified and cleared and/or you have communicated with us and submitted valid credit card information. We note that this is done solely in the interest of fraud prevention, and all holds are removed promptly upon the completion of the above conditions.
Computation of Time
Unless otherwise expressly stated in these Terms and Conditions, the first day for computing a time period shall be the first business day following placement of the respective transaction. If the last day of the time period shall fall on a weekend or federal holiday, or on any day the London Metals Market Fixing is closed, then the last day shall be moved forward in time to the first day that is not a weekend, federal holiday or any day the London Metals Market Fixing is closed.
Spot Alert Pricing Service
Our spot prices are updated every 60 seconds, throughout the day, to reflect live global markets. As such, if you have opted to receiving pricing alerts, your alert could trigger at any time day or night. This alert does not constitute a locked spot price for buying or selling, nor any type of recommendation for action of any kind. This service is provided for purely informational purposes. We do not warrant the accuracy or completeness of information through this service and it is not a substitute for your own monitoring of the market. You acknowledge that you are solely responsible for all monitoring and for all investment and other decisions based thereon, and that we have no liability for any market gain or loss, or any other liability, that you may incur as a result of or in connection with the pricing alert service.
It is expressly understood that, like all services, the pricing alert service is subject to delays and to failures that are beyond our control. We make no assurance that this service will be in continuous operation, nor suffer some malfunction. Your carrier plan's SMS or phone message rates may apply in the event that you receive such alerts.
Best Price Guarantee
We will match any reputable competitor's advertised all-in price on any product we sell. All-in pricing means the price after the respective competitor’s shipping and insurance charges have been added to their listed price. Should the competitor's price still be lower, we will match it to the penny. This guarantee is only available only on orders to purchase bullion from us placed via telephone.
We reserve the right to suspend this guarantee during times of extreme market volatility and/or supply disruption, in order to ensure sustainability during times of otherwise high market risk. A resumption of this guarantee will follow at such time as markets have resumed normal trading activity.
Coupons and Discounts
We will, for promotional and customer reward purposes, periodically have coupon codes available for your use on orders that you may place with us. Unless otherwise stated, any such coupon will be valid until the stated expiration date or quantity threshold has been met. We reserve the right to activate and deactivate new and existing coupon codes, from time to time, as we see fit in our sole discretion. Should you have any concern regarding a specific coupon, you are encouraged to call our toll free number and speak to a member of our customer support team. All coupons and discounts are priced in U.S. dollars and no conversion is available.
Enhanced Customer Account
I. Verification of Identity
You agree to identify yourself and any other authorized user relevant to your enhanced customer account (“Enhanced Account”) within 7 days of the date of establishment of your Enhanced Account, and according to the identity verification procedures required by Silver Gold Bull. In particular, you agree to provide accepted photographic proof of identity and proof of address. You acknowledge and agree that where an ownership interest is shared or where other authorized users are involved in the operation or administration of your Enhanced Account, you may be required to provide identification information, including without limitation photographic identification, of all joint owners and any other authorized users involved in the operation or administration of your Enhanced Account. If your Enhanced Account is held by a corporation or trust, you may also be required to provide any requested corporate or institutional documentation, including without limitation trust agreements, incorporation documents, and photographic identification of beneficial owners of the corporation or trust and/or those operating or controlling the Enhanced Account.
During the period your Enhanced Account is open, you agree to provide additional or updated documents or information about you or other authorized users associated with the Enhanced Account which Silver Gold Bull may request from you, or that Silver Gold Bill may be required to obtain in order to maintain accurate records in accordance with applicable law or regulatory requirements. You further agree that Silver Gold Bull may make inquiries or collect additional information regarding your identity from third party sources if and as required and appropriate.
You authorize Silver Gold Bull to make any inquiries as it may deem necessary in order to fully verify and satisfy itself regarding the accuracy and validity of your identity. You will provide Silver Gold Bull with such information as it may require or request in relation to these Supplemental Terms, including without limitation all information required to comply with all applicable laws and regulatory requirements, including all applicable anti-money laundering regulations.
You agree to clearly designate and identify the holder(s) and any authorized user(s) of your Enhanced Account. In the event that you are operating your Enhanced Account on behalf of another party who may be the beneficial owner, you hereby confirm that you do so with their approval and with appropriate legal authorization. You agree to provide evidence of such authorization upon Silver Gold Bull’s request.
II. Funding of Enhanced Account
You agree to identify, and provide clear information regarding, the payment method that you will use to fund your Enhanced Account. This information must detail the method of payment (i.e. ACH or wire transfer), and execution details/instructions. All such information and documentation must be provided in English, or any other language that Silver Gold Bull actively supports, and therefore when translation is required you agree to provide certified translation of any such information documents, at your expense.
You acknowledge that, depending on your method of payment, Silver Gold Bull reserves the right to apply security procedures or checks before processing your payment request and depositing funds into your Enhanced Account.
When payment particulars have been provided, Silver Gold Bull will confirm the particulars with you via email. You are responsible for checking the details, and notifying Silver Gold Bull immediately if the details are incorrect. Silver Gold Bull will then process the payment in accordance with the details you provide. If you confirm the payment particulars presented, you acknowledge that you are agreeing that you are directing Silver Gold Bull to remit and deposit the funds to your Enhanced Account. Silver Gold Bull will not be responsible for any loss flowing from your acceptance of the payment particulars presented to you for your confirmation.
You accept that a failure by you to provide the requested payment information may result in delays to the updating or crediting of your Enhanced Account. You accept that where you have provided us with requested payment information, however that information requires further validation or verification, Silver Gold Bull is entitled to place a hold on your ability to make a withdrawal for a period not exceeding 60 days.
You acknowledge and agree that Silver Gold Bull retains the right to reject or “bounce back” funds to the originating source if insufficient payment information is provided. Whenever this occurs, you accept that the fees may be charged to process that rejection of funds, which fees shall be your sole responsibility and will not be refunded by Silver Gold Bull.
You agree to indemnify and hold harmless Silver Gold Bull against any and all losses that may arise due to your failure to provide complete and accurate payment information, or to otherwise comply with these Terms and Conditions.
If your Enhanced Account is erroneously credited with funds, you accept responsibility for advising Silver Gold Bull within 24 hours of becoming aware of such error, and agree to cooperate in the re-assignment of such funds to the rightful recipient.
III. Withdrawals from Enhanced Account
You may make a request to withdraw funds from your Enhanced Account via a logged-in session on Silver Gold Bull’s website. You agree to identify, and provide clear information regarding, the payment particulars applicable to the withdrawal requested. This information must detail the method of payment (i.e. ACH or wire transfer), destination or deposit account details, and any relevant execution details/instructions. All such information and documentation must be provided in English, or any other language that Silver Gold Bull actively supports, and therefore when translation is required you agree to provide certified translation of any such information documents, at your expense.
When making a withdrawal request, Silver Gold Bull will ask you to confirm the details of your requested withdrawal, and you agree to confirm your withdrawal only if you are satisfied with the withdrawal particulars presented to you. Provided that it is satisfied with the security of your withdrawal request, Silver Gold Bull will remit the requested and available funds in accordance with your payment particulars applicable to the requested withdrawal.
You agree that you are solely responsible for, and Silver Gold Bull is entitled to subtract from the funds to be remitted//withdrawn any, applicable bank or transfer costs or charges.
You acknowledge that Silver Gold Bull reserves the right to apply security procedures or checks prior to processing your withdrawal request.
IV. Execution of Transactions
You may place a request to execute a trade with Silver Gold Bull in connection with your Enhanced Account via a logged-in session on the Silver Gold Bull website. Any such request is transmitted at your risk and you acknowledge and agree that Silver Gold Bull will not be responsible or liable for any loss suffered on account of any instruction or request not being received by Silver Gold Bull or not being acted upon as a result.
The placement of any such request to execute a trade constitutes an order, and agreement, by you to transact the trade requested. You expressly authorize Silver Gold Bull to rely and act upon, and treat as fully authorized and binding upon you, any request which purports to have been given and was accepted by Silver Gold Bull in good faith as having been made by you or an authorized user of your Enhanced Account, without further enquiry on the part of Silver Gold Bull as to the genuineness, authority or identity of the person making or purporting to make such request. You acknowledge that Silver Gold Bull may accept or reject any such request, in its sole discretion. In the event that such a request is rejected, Silver Gold Bull will (to the extent permitted by law) notify you of the decision to the reject but is under no obligation to provide you with reasons supporting the rejection. In the event that such a request is accepted, Silver Gold Bull may execute the request and enter into a trade in accordance with the particulars of the request and these Terms and Conditions.
Although Silver Gold Bull will use all reasonable efforts to process requests to execute a trade on a timely basis, you acknowledge and agree that Silver Gold Bull will not be responsible for delays, damages, failures or errors in the completion of any requested trade.
V. Right to Suspend Account
You acknowledge and agree that Silver Gold Bull reserves the right to suspend or close any account for reasons including, but not limited to: (i) Silver Gold Bull reasonably believes your account poses significant risk to you or to other users; (ii) Silver Gold Bull identifies information provided by you as false, or suspects that you or someone else are using the account illegally or fraudulently; (iii) you have acted abusively or violently towards Silver Gold Bull personnel; (iv) your Enhanced Account has been dormant or inactive for a period of at least 180 consecutive days; or (v) you are in breach of these Terms and Conditions (or have failed to remedy a breach where we have asked you to do so). You acknowledge and agree that Silver Gold Bull is not required to disclose the details of any applicable risk assessment to you. In the event of account suspension, Silver Gold Bull will remove the suspended status from your account as soon as the reason for suspension is remedied.
You acknowledge that the suspension of your Enhanced Account will prevent further deposits or withdrawals and the ability to request or transact trades during such period of suspension. You accept that any applicable fees will continue to be charged during the period of suspension. In the event that Silver Gold Bull closes your Enhanced Account, any bullion in the account will be sold, and, if your Enhanced Account has been validated and it is legal to do so, Silver Gold Bull will return any cash balance then-remaining in the Enhanced Account to you by wire transfer or other appropriate payment method.
VI. Fraud and Money Laundering
Silver Gold Bull respects your right to confidentiality following validation and verification of your identity. However, in the event that Silver Gold Bull, for any reason, becomes suspicious of actual or attempted money laundering activity, terrorist financing, fraud, or other breach of applicable law, you acknowledge and agree that Silver Gold Bull will actively assist the appropriate legal or regulatory authorities as requested or required.
You acknowledge and agree that Silver Gold Bull maintains comprehensive records of cash and bullion trading and dealing activity, and that Silver Gold Bull may make any content of such record available to legal and regulatory authorities to aid in detection and prosecution of money laundering, terrorist financing, or fraudulent activity.
Governing Law and Resolution of Disputes
These Terms and Conditions, and any dispute arising hereunder, shall be governed by and construed pursuant to the laws of the Province of Alberta and the federal laws of Canada applicable therein.
To the extent permitted by applicable law, you hereby expressly waive your right to a trial by jury in any proceeding or litigation brought against Silver Gold Bull with respect to these Terms and Conditions. Notwithstanding the foregoing, Silver Gold Bull will have the right to seek injunctive or other equitable relief in any provincial, state or federal court as may be necessary in order to enforce these Terms and Conditions or prevent an infringement of a third party’s rights. In the event equitable relief is sought, you hereby irrevocably submit to the personal jurisdiction of such court and waive all objections to the jurisdiction.
BY ENTERING INTO THESE TERMS AND CONDITIONS, YOU HEREBY IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO JOIN CLAIMS WITH THOSE OF OTHERS IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE. ANY CLAIMS ARISING OUT OF, RELATING TO, OR CONNECTED WITH THESE TERMS AND CONDITIONS MUST BE ASSERTED INDIVIDUALLY.
You further acknowledge and agree that, regardless of any statute or law to the contrary, any claim or cause of action you may have arising out of, relating to, or connected with any transaction contemplated hereunder must be filed within one calendar year after such claim or cause of action arises, or forever be barred.
Limitation of Liability
Our liability for any bullion purchase or sale shall not exceed the purchase price we agreed to pay for purchase of your bullion, or the sales price at which we agreed to sell bullion to you, as may be applicable. WE SHALL IN NO EVENT BE LIABLE FOR INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND SHALL NOT BE LIABLE FOR ANY DELAYS OR FAILURES IN THE TRANSMISSION, RECEIPT OR EXECUTION OF ORDERS, PAYMENTS, DELIVERIES, OR INFORMATION DUE TO THE INCAPACITY OR FAILURE OF COMPUTER OR COMMUNICATIONS EQUIPMENT OR FACILITIES, OR FOR ANY OTHER REASON WHICH IS OUTSIDE OUR CONTROL.
Some jurisdictions do not allow the exclusion or limitation of damages. If your jurisdiction does not allow the exclusion or limitation of damages, you should seek legal counsel to understand your legal rights under applicable law.
You agree to defend, indemnify and hold harmless Silver Gold Bull, and its parents, subsidiaries, affiliates, officers, directors, agents, employees, licensors, members, and shareholders, from any and all claims, expenses, liabilities, losses, actions, damages, or demands, including without limitation reasonable attorneys’ fees, made by any third party directly or indirectly relating to or arising out of: (a) content or information you transmit or obtain through the transactions, products and/or services contemplated in these Terms and Conditions, (b) your use, purchase, and/or sale of the products and/or services contemplated in these Terms and Conditions, (c) your violation of these Terms and Conditions, (d) your violation of any rights of another, (e) your breach of any representation or warranty made by you to Silver Gold Bull, or (g) your failure to perform your obligations pursuant to these Terms and Conditions. If you are obligated to provide indemnification pursuant to this provision, Silver Gold Bull may, in its sole and absolute discretion, control the disposition of any claim at your sole cost and expense. Without limitation of the foregoing, you may not settle, compromise or in any other manner dispose of any claim without Silver Gold Bull’s consent.
Any prevention, delay, or stoppage in our performance of any term of these Terms of Purchase or Sale due to strikes, lockouts, labour disputes, acts of God, inability to obtain labour or materials or reasonable substitutes thereof, governmental restrictions, regulations or controls, the suspension by commodity exchanges in the trading of gold, silver, platinum or palladium futures contracts or the delivery of the commodities underlying such contracts, or the failure or delay of vendors, enemy or hostile governmental action, riot, civil commotion, fire or other casualty, pandemic, and other causes beyond our control, shall excuse our performance, and extend our performance of our duties and responsibilities hereunder, for a period equal to any such prevention, delay or stoppage. SILVER GOLD BULL SHALL NOT HAVE ANY LIABILITY TO YOU, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER FORM OF LIABILITY, FOR FAILING TO PERFORM ITS OBLIGATIONS UNDER THESE TERMS AND CONDITIONS TO THE EXTENT THAT SUCH FAILURE IS AS A RESULT OF A FORCE MAJEURE EVENT.
Costs / Attorney Fees
If we are required to retain an attorney to enforce our rights hereunder, we shall be entitled to recover all reasonable costs, expenses, and attorney fees in the event that we prevail in such action.
Disclaimer of Warranties
You acknowledge that Silver Gold Bull does not provide investment or trading advice, and shall respond to requests made via your Enhanced Account on an execution-only basis at all times. Silver Gold Bull does not provide any advice regarding the merits or suitability of entering into any trade transaction, or of maintaining an Enhanced Account. All trading decisions are made by you, and are done so in reliance solely on your own judgment and at your own risk. You represent and warrant to Silver Gold Bull that you have sufficient experience and knowledge to make informed financial decisions and that Silver Gold Bull is not making any recommendation with respect to bullion purchases and/or sales.
All investments, including coins and bullion, involve some degree of risk and are affected by numerous economic factors, all of which are beyond our control. In engaging in trading activities, you acknowledge that you are exposed to risks such as (but not limited to) those presented by bullion price fluctuations, identity theft, market volatility, system or website availability and inability to liquidate bullion products at an acceptable price, or at all. You acknowledge that you must rely on your own judgment and information prior to making any request for a trade transaction, and where necessary, seek independent advice.
You acknowledge and agree that you shall remain responsible and liable for any loss incurred by you or an authorized user of your Enhanced Account in requesting or entering into a trade or other transaction contemplated in these Terms and Conditions.
SILVER GOLD BULL MAKES NO WARRANTIES WITH RESPECT TO BULLION PURCHASES AND SALES OTHER THAN THOSE EXPRESS WARRANTIES CONTAINED IN THESE TERMS AND CONDITIONS, AND HEREBY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES OF EVERY KIND AND NATURE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY AND ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
SILVER GOLD BULL IS A RETAIL PROVIDER, AND DOES NOT ASSUME RESPONSIBILITY FOR ANY ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DESTRUCTION OF IDENTITY, UNAUTHORIZED ACCESS TO AN ACCOUNT, OR ALTERATION THEREOF, IN RELATION TO ITS WEBSITE, AND RESERVES THE RIGHT TO DISCONTINUE THE WEBSITE AT ANY TIME. SILVER GOLD BULL’S WEBSITE MAY CONTAIN FORWARD LOOKING STATEMENTS THAT REFLECT SILVER GOLD BULL’S CURRENT EXPECTATIONS REGARDING FUTURE EVENTS AND BUSINESS DEVELOPMENT, AND THAT INVOLVE RISKS AND UNCERTAINTIES. YOU ACKNOWLEDGE AND AGREE THAT ACTUAL DEVELOPMENTS COULD DIFFER MATERIALLY FROM THOSE PROJECTED AND DEPEND ON A NUMBER OF FACTORS, MOST, IF NOT ALL OF WHICH, ARE OUTSIDE OF SILVER GOLD BULL’S CONTROL, AND THAT IT IS ADVISABLE TO CONSULT WITH YOUR INVESTMENT AND FINANCIAL ADVISOR PRIOR TO PURCHASING OR SELLING BULLION.
Some jurisdictions do not allow the disclaimer of implied warranties. In such jurisdictions, the disclaimers above may not apply to you insofar as they relate to implied warranties.
We may assign or transfer any of our rights, duties, and responsibilities under these Terms and Conditions, or any interest therein, without notice to you. You may not assign or transfer any of your rights, duties and/or responsibilities hereunder without our prior written consent (which may be withheld by us in our sole and absolute discretion), and in such event, you shall not be relieved of any liability under these Terms and Conditions as a result of such assignment or transfer.
Each and every provision of these Terms and Conditions shall be binding upon and enure to the benefit of each of us, and our respective heirs, personal representatives, successors and assigns, subject at all times to all provisions and restrictions elsewhere in these Terms of Purchase of Sale. Except as expressly provided herein, nothing in these Terms and Conditions is intended to confer on any person, others, us and our respective heirs, personal representatives, successors and assigns, any rights or remedies under or by reason of these Terms and Conditions.
If any provision of these Terms and Conditions, or the applicability of any such provision to a specific situation, shall be held invalid or unenforceable by a court or adjudicating body of competent jurisdiction, such provision shall be modified to the minimum extent necessary to preserve the intent and spirit of these Terms and Conditions, and to make it or its application valid and enforceable, and the validity and enforceability of all other provisions of these Terms and Conditions and all other applications of any such provision shall not be affected thereby.
Time of Essence
Time is of the essence with respect to these Terms and Conditions.
Statute of Limitations
All issues relating to an order or account must be brought forward to us within five (5) days from shipment date. This includes, but is not limited to: damaged product or shipment, late delivery, missing or incorrect items, credit or coupons for late or combined shipments.
Modification of Terms
WE RESERVE THE RIGHT TO MAKE CHANGES TO THESE TERMS AND CONDITIONS AT ANY TIME, AND YOU AGREE THAT WE MAY CHANGE THESE TERMS AT ANY TIME. YOU AGREE FURTHER THAT WE MAY MAKE CHANGES TO OUR WEBSITE AND BULLION PURCHASE AND SALE PROCESS AT ANY TIME IN OUR SOLE DISCRETION, FOR ANY REASON OR NO REASON AND WITHOUT PRIOR NOTICE TO YOU. YOU AGREE THAT IF YOU CONTINUE TO PURCHASE OR SELL BULLION TO US, OR USE OUR WEBSITE, AFTER WE HAVE POSTED A CHANGE TO THESE TERMS AND CONDITIONS, THEN YOU ARE BOUND BY THE MOST RECENT VERSION OF THESE TERMS AND CONDITIONS. ADDITIONAL TERMS, INCLUDING WITHOUT LIMITATION WITH RESPECT TO PRICING, PAYMENT METHODS, REFUND AND CANCELLATION POLICIES, AND EXCHANGE POLICIES MAY BE POSTED FROM TIME TO TIME ON OUR WEBSITE; WHERE SO POSTED, SUCH TERMS AND/OR POLICIES FORM PART OF THESE TERMS AND CONDITIONS.