Michael writes: This was my first time doing business with SGB. I made a mistake with my online purchase and double billed myself. I thought for sure I would be held to pay for my mistake. WRONG! The support was very accommodating and deleted my mistake right away. They emailed me then followed up with a phone call. They explained what would be happening with my purchase and were totally professional and a delight to deal with. They treat you as a family member. My recommendations all around.